Originally Posted by
joshua362
I'd believe that except I'm constantly lied to regarding room upgrades and late checkout requests, as in "we're completely sold out tonight".
Have it happen once to you and prove them wrong, you'll never believe it again, even if it is really true...
if that is the case why dont you switch your business to another chain?
probably need to define "upgrade" here. suites are not on the upgrade list
as for checking in in the morning, the maid schedule often cuts rooms off the available list. probably depends what time you check in. if it is from an early am arrival then there truly may be nothing available until at least late morning