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Thread: Does UA waive change fee is going from non-refundable fare to refundable?
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Old Jun 1, 2010 | 9:43 am
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WineCountryUA
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The act of a single agent does not make UA policy.

The agent may have, for whatever reason, decided to waive the fee -- but g_leyser is correct that UA policy has been to charge the fee even for up faring.
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