Originally Posted by
JonW_UK
Le Meridien's a really, really lovely new hotel. As an SPG Platinum, I was upgraded to a very comfortable suite last year. The bar is a cool place to hand out, too, and the location is excellent for the city centre (by far the best of the *wood properties).
Are you sure it's new ? It seems to me that the rooms are at least 5 years old since last refurb.
I previously stayed at the 4 Points Munich Central which was a disaster and ran away to LM Munich sometime in 2008. Since then I stayed here 4 times, now I am on my 5th stay @ LM Munich.
Plat upgrade without asking : 1 out of 4 stays.
This stay I checked in late, about 9pm and was given a tiny room with malfunctioning TV, a soiled TV remote (yuck) and a used baby dummy on the floor under a dresser.
I complained about the TV and asked about Plat upg.
She said "we're pretty full" which I believe btw. because when I went to SPG.com to see "what rooms are available right now" it showed no availability at all for a cash stay!
Anyway, In the end she did find a suite. While the porter was gathering our stuff for a room move we found the used dummy... Housekeeping: Attention to detail, please!
The guy was shocked LOL. He called the front desk himself to report the find.
Anyway we ended up in a strangely long and narrow shaped suite in a corner far from the lift (a room number x45).
The bed wasn't a king, but it was like 2 singles pushed together.
MS. FP999 ended up sleeping in the ditch between the two mattresses. My view ? Well I have a view of the garbage disposal and the loading dock (i am not joking). Plat amenity wasn't offered. When I asked about it, i.e. tried to choose the 500 Points option I was told that no such thing exists.
In the bathroom, the controls for hot and cold water are reversed and housekeeping put shower gel, body lotion and 2 x shampoo instead of shampoo and conditioner. Once again an attention to detail issue.
At 4 Points Munich Central housekeeping is some kind of third party contract firm. I am wondering if it's the same here and if the lack of care and ownership can be attributed to this.
This stay I have a car so I am not bound to this location. I am gonna check out right now and try both the Sheraton and Westin Grande Arabella Park for comparison.