Originally Posted by
bmvaughn
Incorrect agent or policy change?
Bambi E: Welcome to United.com Chat.
Bambi E: How may I help you with your reservation?
Customer: Hello Bambi, I see that my companion and I are waitlisted for upgrades for our outbound SEA-IAD-GVA. If one NF seat for SEA-IAD or one NC seat for IAD-GVA becomes available, will one of us be upgraded?
Bambi E: Okay.
Bambi E: Yes.
Customer: Okay, even if we are on the same PNR?
Bambi E: Yes.
Customer: thank you!
At the gate yes, but in advance of DM no
question was not specific enought and the agent understanding probably not sufficent to point out the difference.