jumped through all the hoops to get the PIN number etc

BUT despite my Gold level and first class booking, had to wait for over 15 minutes, listening to the incredibly inane and annoying endlessly looping advertising for their online services!

service levels are rapidly going further down the toilet (no doubt thanks to all the wonderful cost cutting) - and more cost cuts are coming: http://www.tradearabia.com/news/ttn_179697.html

remarkable that EK now even manages to make my blood boil even before I take off!!!