I got some interesting statistics as well
31 May 2010 00:00 : English Option, waited 5 min, picked up, all questions answered within 5 min
31 May 2010 15:00 : Auto redial for 10 min, using desktop line (I love this function now), English Option, 0 wait time from finish key-in, everything answered in 5 min
31 May 2010 16:00 : Auto redial for 10 min, English Option, 1min wait time from finish key-in, redemption done in 20 min (my bad .. I did not have all the scheldue on my screen)
31 May 2010 18:46 : Called from iPhone, Cantonese Option, 7 minute and counting..... gave up failing back to English Option