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Thread: Is Marriott Using Offshore Call Centers?
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Old May 28, 2010 | 5:22 am
  #7  
BrightlyBob
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Join Date: Jan 2009
Location: MAN
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Originally Posted by littlevoices
Here in the UK (European hours) Marriott definately uses a call centre in India at certain times of the day, and at weekends.

Personally I call Marriott around 7am UK time when I can - the European Platinum line then gets me straight through to very professional operators based in Canada.

I agree.

For us in the Britain, all our reservations are dealt with offshore.

Whether India or North America, its all some corner of the empire
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