FlyerTalk Forums - View Single Post - Is Marriott Using Offshore Call Centers?

May 28, 2010 | 12:01 am

#6

littlevoices

Join Date: Jul 2008

Location: HKG

Programs: Marriott Ambassador (Titanium Lifetime), BA GGL (one year only, natural Gold), HH Diamond, Ex-BD*G,

Posts: 3,714

Here in the UK (European hours) Marriott definately uses a call centre in India at certain times of the day, and at weekends.

Personally I call Marriott around 7am UK time when I can - the European Platinum line then gets me straight through to very professional operators based in Canada.