Originally Posted by
daph
I went on ba.com/seating 5 days ago to get back our charges on a cancelled trip
[cancelled before the flights]. A page came up saying that I'd get a response within 24 hours but nothing has come in yet. Unfortunately, I didn't save the page. I know BA is busy now but should I resend the request or call the 800 number or what. I have until June 6, which was our return date. Thanks.
If it was me, I would resend the request. I thought these pages that you fill in would generate an automated repsonse back to your email address - if it didn't there's a chance that nothing reached BA.