FlyerTalk Forums - View Single Post - Do all phone agents have upgrade list view?
Old May 27, 2010 | 11:35 am
  #84  
bseller
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Originally Posted by cbrown5294
When I ask the normal answer is "they took that away from me, I cant see it"
A few really nice agents actaully looked without me asking and definitly helped me make a decision when one day it was 50 people on the list and the other day 2.....
IME, when you are told "we can't see it", you are dealing with a MOLA. I do not now, nor will I ever believe that the system is programmed so that SOME agents get access and other don't.
I believe it is policy NOT to tell us, since the lists can shift on a moment's notice and some pax might be upset if they had access to the data.

Dave
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