Originally Posted by
DLNYC
Two things I have to say about Capital One. 1) They offered me a pitiful credit limit, FAR lower than every other issuing company I have dealt with. 2) You have to stay on top of them. I have only had this card a few months, and they have already auto-enrolled me in an absolutely useless program. I had to call them and argue with the rep to have it taken off my account.
I have this card only to avoid FOREX fees. I only use it when I'm abroad. If Chase offered a similar service, I would drop the Cap1 card in a second.
"they have already auto-enrolled me in an absolutely useless program. I had to call them and argue with the rep to have it taken off my account."
What program was this and what were you charged for it? You prolly went to a website or called a number for a promotional material and they pulled a fee on you. That is my assumption. Share more details on this so we can see what happened.
Any such violations of the terms and conditions and contractual obligations on the part of Capital One will force me to file BBB complaints, attorney general complaints and a small claims lawsuit if absolutely necessary with documentation.
Chase violated these terms and conditions with me constantly but I continued to use them and continued to press forward with them and got promotions and benefits from them after getting the issues resolved and some involved complaints.
Keep written documetation of everything is key, call in to confirm existing obligations and the like. Legal recourse and options are available and you will prevail in the end.
With Capital One, the opposite has been true for me. There has been no violations and in fact things have been better than I have expected to date.
Could I be getting a differing level of service quality than other users or are premium tiered accounts treated differently?
You think Chase is better? Think again. My experience with them was total opposite what I have experienced from Capital One to date. I have not had any issues with Capital One so far but I just got the Credit Card. With banking, system has worked smoothly with no problems or issues.
While you claim you had issues with Capital One and I assume the credit card division, I had lots of issues with Chase and the Credit Card division.
Capital One tends now to be going for a more upscale crowd with its Venture One and making consumers mad rather than establishing a long term relationship is not a good way to gain business nor growth of the company.
Capital One pulls a stunt like this on my card and they are going down hard. FTC Complaint. BBB Complaint, lawsuit in small claims court to reverse fees and the like. I don't expect it will happen to me.