Thought I'd share this on the forum. Called EK here in DXB today and instead of choose 1 for Arabic and 2 for English and a long menu thereafter, it said that from the number you are calling from, we know you are a Skywards Silver member. Please enter your pin (which I had to set after speaking to an agent), which then allowed me to speak to a CS rep about a booking. It seems to give them details of your account/ name/ flights etc. Good job EK. ^