Originally Posted by incognism

My complaint is that the hold music (when I called, at least) is a 30 second loop instead of...well, an actual full song.

I think I was slipping into insanity by the end of my half-hour call with Asia Miles.

I think the problem for lower tier members is that:

1 - It's hard enough to get through past the busy signal -- for anybody.
2 - Even if you eventually get through, your call gets bypassed in the queue by any call with higher status than you. So even if you're "next" up, at a moment's notice you could be bumped down to 2nd (or even 10th! )