<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LLZ:
It was inappropriate of her to do so, but, it reads like you got on your way nevertheless.
AA didn't delay your flight, the other carrier did.
What do you want for a flip remark? Boston staff is full of them.
As to the caliber of people being paid with our tax dollars.....you could try Continental, Northwest, United, et. al., ad naseum, and you'd most likely run into the same. Welcome to Customer Service in 2002!</font>