My flight on Atlantic Coast Airlines was delayed 2 1/2 hours last night in Boston, so the ACA team rebooked me on a flight on American Eagle scheduled to depart in 25 minutes. As my wife and I rushed to the AA Terminal and cleared security, we arrived at the gate with about 5 minutes to spare. I asked the gate agent if this was the correct flight and was all the paperwork in order, and her reply was "could you go over to the next agent. I have a headache", and she started laughing but she was serious about me using the other agent. This is the first time I have ever flown American, but I am alarmed that this is the caliber of people we are using OUR tax money on to bail out the ailing airlines and saving employee jobs. By the way, when I arrived at my destination, my bags weren't there to greet me. Is this typical service from AA, or just an exception?