Originally Posted by
moefl
Is this a new thing? Since when? I remember being able to do so in the not so distant past?
I believe since the current reservation system has been in place but I do not have information on when exactly this has happen for individual contact centers.
Most callers would not experience that much a difference though if FT members are concerned.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd