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Thread: Got a CALL from Delta to address a customer service complaint? Wow!
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Old May 25, 2010 | 9:29 pm
  #11  
redtailshark
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Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Originally Posted by kamiano
I find Delta to be the exact opposite of what you state here. I'm easy though. I don't need to be King.
Me neither. I'd settle for the same treatment and quality of service from DL SMS that I receive from US air as a nonelite, regular customer. I'm realistic about them matching US as their realistic goal.

I know it would be asking the moon for them to attempt to match the fantastic CS I experienced from NW, or even now the decent CS I receive from the CO Elite line.
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