Originally Posted by
ben1979
+1 on the SJC AC staff.
A few years ago I was a PLT going SJC-JFK-LHR on an award ticket. SJC-JFK mechancaled. the AAngel at the AC rebooked me SFO-LAX-LHR and cabbed my as up to SFO from SJC with another person who happened to be a FTer. Super friendly and helpful.
Similar experience recently. SJC-LAX-LHR (-VIE). SJC-LAX was delayed for crew issues and we would miss LAX-LHR. My favorite AAngel reeboked us SJC-ORD (leaving RIGHT NOW) and ORD-LHR. Preserved upgrades and even got us seats on all parts. The bar/food person took the sandwiches we'd just bought, disappeared in the back and came running to the gate with everything nicely packed, just as we were boarding. And that's just one of a number of examples.
Cheers.