I'll echo this as well. The club itself is just OK, but the staff are (IMO) the best in the system in terms of help and support.
Cheers.
+1 on the SJC AC staff.
A few years ago I was a PLT going SJC-JFK-LHR on an award ticket. SJC-JFK mechancaled. the AAngel at the AC rebooked me SFO-LAX-LHR and cabbed my as up to SFO from SJC with another person who happened to be a FTer. Super friendly and helpful.