See my post here about problems with LAN in Auckland. I only made the flight through my own efforts & phones calls.

http://www.flyertalk.com/forum/onewo...t-problem.html

The solution for e-tickets, which I have just learned, is to have the TICKET NUMBER (not record locator number) so they can pull it up. This was my problem with LAN, but no one at the LAN ticket counter seemed to have a clue. Only through my own efforts, phone calls to AA RTW desk in USA & a Qantas AAngel was I able to resolve the situation. LAN AKL staff was useless & uninterested.