Whenever I have the intention to redeem an Elite Excluse Offer Certificate (EEO), I will indicate my purpose in my reservation. For the first time a LNF claim was denied for the following reasons:
According to our review of your claim, we have determined that the nightly room rate with which your comparison was made is not less expensive than the rate you confirmed via an official Marriott reservation channel. The comparison rate you described in your claim is as follows:
You are using an Elite Exclusive Offer Certificate with your reservation through Marriott.com. This brings your room rate daily average to $ XXX per night plus tax.
As Elite Offer Certificates (EEO) are offers for Platinum & Gold Marriott Rewards Members only and not available to the general public I asked Marriott to re-evaluate my claim. My claim was accepted.