I agree with this comment. Missing stays are pretty rare -- I've had only a handful in almost a thousand stays -- but the service center does tend to treat you like a criminal when you try to correct these things. Surely, Marriott could get whatever documentation is necessary from the hotels themselves. Just call or email and say, "Mr. X says that he stayed there May 10-12. Could you please email us the folio so we can post his points?" Done. Forcing us to fax bills that we received by email ourselves, especially when we may not have access to a fax machine, is a real pain.

Bruce