Along with Air France, QF has just about the worst program in the world. Everything needs fixing - the redemption rates are double those of eg AA; the hatful-of-points-for-upgrade-but-only-standby is worlds worst practice; where are the SWU's; the award-booking engine has an arbitrary list of airports, when it would be easy to enable freeform input; thin benefits for status members or lifetime-members .. bah