Wow, what a mess. Glad you got it fixed (sorta).
Originally Posted by
FragranceMarketingGuy
CO has no recourse nor empowerment to resolve such situations.
This is so true.
CO Insider excepted, I don't think there's anyone else in the organization empowered to fix these sorts of predicaments. At least nobody who's accessible through the regular channels.
CO likes to pass the blame -- this is the consumer's fault.
Always. Took you a while to figure this out, huh?
Gotta love that award-winning "Rah! Rah! We're the best!" culture that breeds the sort of arrogance you received. I guess the "Working Together" culture that CO likes to tout doesn't apply to treating customers respectfully.
LX is useless and arrogant.
While that's how they came off, it's CO's reservation and CO's responsibility to fix.