NickC: How is this my fault? I read the policy. American Express tells you to DESTROY your old card when they send you a new one. What I should have done was brought the shredded card with me? We had the NEW credit card, but it was different (shinier!) because the old one was no longer in use. SQ is too stupid to understand this. What if your card was stolen? Don't tell me you actually agree with their policy?

mikeyyz: Yes, I tried to do this. However, the idiot at Nagoya insisted on calling American Express himself (or maybe having somebody else call them) -- not sure why, to apparently prevent me from pulling a "Ferris Bueller" (if you remember that scene)? Obviously American Express would not tell them anything for privacy reasons, and I couldn't convince the Nagoya idiot to let me talk to American Express.

Right now, I have about $4000 of charges from Singapore Airlines and need about half of them to go away. I have no refund on the original charges and I paid for a new set of tickets at 50% more than the original price because SQ doesn't understand how credit cards work.

If anyone has any suggestions for an executive level contact at SQ, I'd really appreciate it!

Thanks,

Alex