Hello,
I submitted a claim for the Westin Osaka about 26 hours ago... and I'm supposed to check in later on today.
I still haven't heard a word from SPG!
The difference in rate b/w hotel.com and spg.com is quite big (about $80/day)...
According to the SPG best rate guarantee, we can submit a claim up to 24 hours before the check-in time in order to give SPG some time to investigate... They didn't honor that claim...
Are they just waiting for me to check-in so that they don't have to match the rate???
It's my first claim and so far I'm very disapointed in SPG attitude!