Hi Everyone,

I flew Singapore Air for the first time this past week and had a pretty terrible experience. Quick summary:

My wife had booked a trip many months ago from Nagoya<->Singapore using an American Express Card. That card subsequently expired (or was about to expire), as every credit card eventually does, so she brought a newer American Express Card.

When we went to check-in at the Nagoya airport, with our passports, paper copy of tickets, etc, they would not allow us to do so because my wife no longer had the original credit card used to book the reservation. We spoke to the manager who said there was nothing he could do, this was company policy. Our only option was to purchase NEW tickets at full cost.

I was furious and told him I would never fly Singapore Airlines again, and he responded with "Yes, that is fine."

Because we had to make this trip, we paid AGAIN for the tickets, but I have already lodged a complaint with American Express -- I am not going to pay this charge (50%+ higher than original cost). I'd like to complain to somebody at SingaporeAir.

Do they not understand that credit cards expire? I often have somebody else at my office book my travel, which with Singapore Airlines would be a non-starter, evidently.

It's also possible this was a rogue idiot in Nagoya. When I returned yesterday from Singapore, they did not require my credit card! I'm Star Alliance Gold, a very frequent traveler, etc and I will avoid Singapore Airlines at all cost going forward until they refund my money.

Alex