Hi Everyone,
Well, due to a rapidly deteriorating abcessed tooth and the military's inability to get it taken care of quickly since I work with them as a civilian, I made a last minute booking LHR-ATL-DTW-LHR over this past weekend so I could go to my dentist of many years in ATL. I booked my ticket in BusinessElite on Thursday with 200K miles...there were 150K out there, but the 200K was the routing (lay flat seats) I wanted.
Anyhow, I deplane in ATL, get admitted into the US fairly quickly and head down to the carousel to wait for my two checked bags, a small suitcase and a cricket bat neatly boxed. Bags start to come off and many, many bags had come off the belt before any priority-tagged bags came out for any pax. Not feeling great, and having had priorty bags come out fairly quickly elsewhere in places that were not a DL hub, I was not pleased...eventually the yellow-tagged bags appeared, mixed in with regularly checked bags.
My suitcase comes out, only to have the cricket bat be the very last item...needless to say, I was irritated, as I just wanted to get home and relax before crazy dentist-time on Monday. The DL agent recommended I call SMS...my point being, why bother with tags or anything if they are going to come out last...I felt, in ATL of all places, this should not happen to myself or others with priority baggage.
Anyhow, I did call SMS, they immediately addressed the baggage issue, along with the fact the IFE was really messed up on my flight (some previous dummy that used the seat cracked the screen, really messing up the calibration and ability to use the IFE...I had let the FA know so they could address it) offering miles or travel credit for a future trip. I took the $50 for the inconvenience, as I'll be booking other trips in the near future.
I just figured I'd throw this experience out there. I do not often complain about the things that happen, including baggage, but I figured, partly thanks to others' posts on FT, that DL does not know there's a problem at times if we're not voicing them.
cheers,
robin
