Originally Posted by
dcshungu
The only time this happened to me was on a one-night award stay at Hilton Frankfurt. I spent nothing at the hotel so my folio was 0.0 at check out. The stay did count but, with a 0.0 folio, I got no points...
Was this a straight booking (as opposed to 3rd party) or award stay with a non-zero folio? If so, I'd call DD.
Nope.. I book all my own rooms over the HHonors website while logged into my account. I had another stay the next night in the same town at a different property and as usual the stay and points posted within 48 hours. This one still hasn't posted points as of this morning, but strangely enough the efolio is available now, and matches the receipt that I got slid under my door in the middle of the night.
Definitely need to call the DD on this one. The points should be there by now.