Dear KLM refunds

I do not understand why you do not respond to my many emails and phone calls.

From your website:

Please see the text from the KLM website:
My flight was scheduled for April 23, 2010.

http://www.klm.com/travel/nl_en/cust...ions/index.htm

Refund of ticket costs
If you were unable to travel and would like to request a refund of your ticket costs, please use this form. KLM will provide a full refund for all unused and/or partly used tickets with a flight date from 15 to 23 April inclusive.

I have submitted a request for full refund for a trip that was to commence on Friday, April 23 2010
PNR: xxxxxx
No portion of the flights were used and there was no rebooking,

However I only received a partial refund, 134.50 CHF instead of 596.50 CHF

Please correct this immediately.