FlyerTalk Forums - View Single Post - KLM dishonest w/ regard to Volcanic ash related refund

May 18, 2010 | 7:09 am

#5

Xandrios

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Quote:

Originally Posted by Gigantor

Please see the text from the KLM website:
My flight was scheduled for April 23, 2010.

http://www.klm.com/travel/nl_en/cust...ions/index.htm

Refund of ticket costs
If you were unable to travel and would like to request a refund of your ticket costs, please use this form. KLM will provide a full refund for all unused and/or partly used tickets with a flight date from 15 to 23 April inclusive. It is important that you first contact KLM Reservations (020-4 747 747) to cancel your flights. This will ensure that the seats become available for other passengers.

Which sounds like the OP might have flown a leg, or not cancelled (checked out?) for a leg. Could that be the case?

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