This tidbit might interest a few of you.


Customer Service Plan - a copy is on its way to active Customer Service employees via Company mail today.
Air Canada’s Customer Service Plan, 13 principles on which we base the service we provide our customers, is on its way to Customer Service employees at the workplace. Our Customer Service Plan tells customers what they can expect from Air Canada and Air Canada Regional Inc. - it explains what we do, why we do it, and provides a guide to gauge our level of service. The Customer Service Plan will be launched to the public May 7, and details will appear on our website at www.aircanada.ca.