I am refusal to flying on WN & B6, too. Because we didn't like it at all. I know last time what she done something to us by last previously trip PHX-MSY. She caused us $470 bucks on WN and we didn't care what she says something to us. I know where I can find the reasonable fare is $280 on CO out of PHX-IAH-MSY. I am still have more favorable to flying on DL or US is more convenient for me. I am no longer to flying on WN. We didn't like it to put on WN by years ago. I have enough numerous to flying on WN for a many times. I know they didn't listening to me from last time and I blocked them onto my blocked list.