Originally Posted by
ArizonaGuy
I thought they actually fixed that last year. Gotta go dig through my credit card statements to see.
I still haven't received my friggin' anniversary kit yet. Renewal date was late Feb. I called, was told it takes 4 to 6 weeks. Fine. After 7 weeks, I called and they're sending replacements in another 4 to 6 weeks. Argh! And of course they explain it's not a new certificate, just a duplicate with same expiration. I better get it so I can use it or I'll be insisting on a new one with a new expiration date and/or contesting the annual fee.
First time in 5 years I haven't received it on this account.
Just an update - after calling during the 7th week following my renewal and having a new 'anniversary kit' requested, I did receive it sometime in April. You can do this via email as well. (I called and then immediately sent email - the email response was that I had already requested a replacement via phone so all was good.)