Originally Posted by
Xiaotung
1. Remove the service charge (currently $100 per booking) on the already expensive *A redemptions, or make this available online like NH or AC to prevent the fee.
Agreed. Also remove the service charge (or make bookings available online using airpoints dollars), for NZ services originating in ports other than NZ/AU (eg fares out of HKG, NRT, LAX, LHR etc), which can be booked online with credit cards but not Airbucks - how difficult would it be too add that functionality, surely it's just an exchange rate lookup and a calculation?
Originally Posted by
Xiaotung
2. Stop discriminating *A partner flights earning.
What about starting by being more discerning in where the discrimination occurs. It's ridiculous that an SQ flight from SIN to FRA in C earns substantially less than one from SIN to SYD, just because Air NZ "competes" with it in that it also flies directly from Asia to Europe !
Originally Posted by
ZK-BEU
Less than 50% of domestic and TT travellers are likely to take a longhaul flight so why should they worry about it .... If the earn /burn ratio excites you thats fine but don't assume everyone else has to share your entusiasm.
Whilst not disagreeing with your general thrust, and the 50% figure, what NZ would care about is the proportion of revenue and the degree of profitability of those who do care about earn/burn. Even amongst the more frequent (but less savy) fliers I suspect there is little care factor for the earn/burn ratios, unlike most who are members of the FT community who do care!