And here I thought they auto-hung up on me repeatedly last month because of the volcano.

First agent- courteous and helpful, except for the part where he took my credit card number but neglected to book my ticket. Mr. P1's res, which we did next, went through fine.

Next agent (a week later)- not quite as friendly, but he got that ticket booked.

Both had slight accents, but so does a good portion of the US population.