1 / 261: 10:05:10 Incorrect cancellation of bookings / Update

Unfortunately, it is not possible, the canceled flights einzubuchen automated system-new. If the flights do not wish to learn-new, it takes your Lufthansa sales and service team for you. Please send the PNR data in the queue 37 of your sales and service teams. Even for flights you booked and require a new waiting list confirmation, we would be grateful if you would provide the PNR in the respective queue 37 of your sales and service teams to speed up the processing.

We regret the circumstances and thank you for your understanding.

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1 / 260: 10:05:10 Incorrect cancellation of bookings

Due to a system error is at 07.05. 08/05/2010 and came to unauthorized deletions of entries. The malfunctioning system while PNRs with the words "SSR OTHS1A XLD DUE TO fictitious name shall be deleted, although it has acted to correct name.

The error was corrected on Saturday - currently investigating the technical experts, whether it is possible to book into the PNR system side will automatically deleted all originally booked flights again. Alternatively, a manual re-booking will be confirmed at the canceled flights, of course, all waiting lists with the support of Lufthansa's sales and service teams.

We apologize to you for additional work and expenses and hope for your understanding. Please address any questions or problems, like Lufthansa to your sales and service team.