<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by marshmellowman:
I had about 1.6 million miles in one account and 200k points in another account. I asked American to combine the two since I figure I'd shoot for another set of VIPOWs with the lifetime mile thing and the total now is I have 1.6 million miles in one account and the other account is closed!
I called American and they were like there were duplicate transactions in the two accounts! Of course, they were credit card miles and goldpoint miles on two different accounts!
I had to fax in a request that stated they weren't duplicate. Hopefully they will resolve it!!!
The true test of AA customer service comes when they screw up!
Is there anything else I can do to expedite this? I get a bad feeling whenever they say "we'll research it" in terms of delays.
I need to claim my certs before the June 30
deadline for 2for1s! </font>
Yet another Howling Mad message title.
Get a grip-- are you really going to claim
NINE sets of 2-for-1's instead of 8, and then use all of them in the next year? not bloody likely.
AA hasn't stolen a thing; I wish I had the 2 minutes back this thread has stolen from me!