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Old May 12, 2010, 9:50 am
  #9  
IluvSQ
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,268
Originally Posted by cobbs1
Two weeks ago I booked an F award (using US miles) that has me flying FRA-PHL on LH426. In checking options today through the ANA Tool for another ticket, I noticed that F seats are no longer offered on this flight (not simply that F is unavailable, but that the a/c does not offer it). I confirmed this on LH's website. Assuming I want full F service back to the states for the full F miles I redeemed, any thoughts on what my options are? I assume I need to deal with US on this, but I'm not sure what they can do in terms of opening anything up (or requesting this of) LH. I'm sure this has happened to others before, and that there are posts about it, but I found it a difficult thing to search and find answers. So sorry in advance and thanks for any help.
Was your reward actually booked and ticketed in F?
Besides a locator #, do you have a ticket # as well?
And does it show F ( A) class?

If so, I am certain LH will accomodate you on another routing, even if
reward seats are not open.
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