Originally Posted by Domer579

Finished a couple of months here recently, so I will add my two cents.

The property definitely has a beautiful lobby. My times there were mostly restricted to arriving after 11 pm and leaving before 8 am, but in the glow of the morning sun the atrium with the glass ceiling is very nice. There is a little river flowing through the lobby with bridges and meandering sidewalks bordered by mulch and vegetation. There are numerous birds inside as well, and I am still puzzled as to how they keep the "mess" from showing up.

Check-in was normally painless (I often was one of the last people to check-in, so I can't comment for peak hours), but the check-in kiosk seemed to always be down. I don't believe the hotel has any suites, so I cannot comment on upgrades, but I was almost always placed on the regency club floor. To my knowledge, the rooms are no different except for a slightly larger couch.

I was on a sweet deal "account of the month" club (5,000 pts per stay), plus G2 and Diamond, so I was racking up the points and splitting my stays by going back to NY once a week. My points posted correctly about half the time.

The Regency Club is decent size, with a decent continental-type breakfast spread. I can't comment on the evening fare since I was always working. They also have Seattle's Best (I think) coffee out by the elevators complementary to all guests in the morning.

Used the gym and pool sparingly. Gym is smallish but open 24 hours, pool closes at 11.

The rooms are very tired. There is the presence of an ever-so-slight musty smell, and most still have the old tube tv's that are in varying states of working condition. I rarely got a room with a new flat panel, but from what I can tell they are doing piece meal renovations (removing the giant entertainment center with a more LCD-friendly flat top dresser). Rooms face either the lobby/courtyard area or outside. Wired internet is free for diamonds, but painfully slow. I'm talking dial-up slow. There is also T-mobile hotspot which I ended up using and charging to the company.

Word to the wise: request a room close to the elevator. This hotel is quite long end-to-end, and there is only one set of stairs and elevators. If I ever got put on the far end, I would used the employees-only stairwell and come out in the kitchen because it was such a haul.

All-in-all a decent property for a business traveler, but the rooms are really the limiting factor here. Big need for an update.