I thought we should have a single thread to deal with any issues coming up with regards to the call center changes. Please post in this thread if you continue to have difficulty with the new system

Starting with a message from the Call Center Operations Manager:
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New Technology is currently being installed in our call centers to provide a simplified and streamlined call flow. These changes will allow us to more quickly match customer calls to knowledgeable representatives. We understand that there have been a few bugs with the implementation and we apologize for any inconvenience or confusion this has caused. .

The new phone system is designed to recognize the customer phone number and automatically display Mileage Plan account information to the call center representative. This will eliminate the need for the entry of the MP number on a phone keypad. Our representatives will simply verify the MP member’s identity and move immediately to handling their requests. If you are calling from a number our system doesn't recognize, you will be prompted for your Mileage Plan number.

To fully take advantage of the efficiencies this new system can provide, MP members should update the primary phone contact in the Contact Information area of their MyAccount profile with a current and unique number. Then when calling Alaska or Horizon on this primary phone contact, they will receive faster service.

MVP, Gold and Gold 75k member calls will continue to be prioritized and handled by a select, highly skilled group of representatives.

If you are a 2010 MVP or Gold, please continue to use the phone numbers listed on your membership card. All other customers may continue to use any of our published reservations phone numbers.