Management Rule Number 347 - always give credit where it's due. And punish the ungodly

I have a hint of sympathy with Hiddy's view, and others, but in these difficult times I willing to be a bit more flexible about spreading praise BA has a mountain to climb over cabin service, and if the pax can do anything to help BA sort the wheat from the chaff that's a good deal in my book.

Can I download Customer reports on-line? or do I have to ask the CSD for a handful, which is a bit embarrassing?

Ten days to go for TATL [Ash and BASSA permitting].