I've had the same problem with DONE3 or 4s in Amman (like other posters), in Kiev (stressful), and a few other places I forget. Each time it's always been resolved, but it's always taken at least 10 minutes, lots of phoning around, and much confusion as I sweat it out.

Hopefully in your case it will be easy, but at least it's good to know this in advance.