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Old May 7, 2010 | 6:25 pm
  #30  
elitetraveler
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Join Date: Dec 2005
Posts: 9,916
Originally Posted by El_Chiflero
Difference between paying for the service and expecting it as if it were your birthright. I don't look down on the service industry as it once filled my own pockets when at College. I openly engage in conversation and enjoy getting to know them. I'll take it you want your food and beverage and can't wait to get rid of the FA from your sight.
Not at all. I just particularly appreciate FAs serving F/J and other service providers at luxury hotels or fine restaurants who take their profession seriously and endeavor to provide a high standard of service. Addressing pax in an F/J name by surname is an appropriate way to begin the interaction, that's my only point. A pax can certainly ask to be called by their first name if that is they way the pax prefers. Nobody is talking about birthright, but customers expect a different experience at Le Cirque than Jack in the Box and the same goes for when they are flying F than if they choose go EasyJet.
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