Originally Posted by
Guy Betsy
I agree with the above. Some of the women gate agents especially at Schiphol should be made to wash the toilets once in a while to let themselves know what they really look like in the mirror when it comes to customer service. They're really like robots repeating ... "There's nothing I can do" line...
But the service on board is fine... the food is better than any US carrier, the cabins are clean, and the cabin crew are friendly and helpful. The seat pitch in coach on the 777s (200 and 300) are tight, so yes do opt for the E premier seats.
Thanks for the report.
As I said in my initial post I approach air travel (at least when I'm traveling in steerage which is most of the time) with a degree of cautious optimism including expectations of ground staff. There are reviews all over the web to the effect that KLM ground staff are among the worst in the business. The analyst in me wonders if the its a matter of training, culture, legitimate work related grievances or a combination of these.
As long as nothing goes wrong and all you really need them to do is hand you a boarding pass, I suppose it doesn't matter how graceless they are. But I would have hated to be stranded at Schiphol during that volcanic kerfuffle.