Originally Posted by
gpg258
I booked a superior room at LGW and after requesting and them checking availability I was told that I was getting an upgrade to a luxury room on the club sofitel floor but I was denied access to the club lounge. That was mean!
Yes, that was VERY mean. I got an upgrade at Sofitel SGN to a Club floor room and of course I got access to the lounge and everything else that came with it...