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Thread: Am I expecting too much?
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Old May 5, 2010 | 5:54 pm
  #38  
USirritated
 
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Originally Posted by annerj
I agree. I'm sure I'll get flamed but I find that many times we get exactly what we deserve (when talking about how customer service people treat us).
Yes, true, but in certain situations, well trained customer service people know that they need to "kill a person with kindness," in spite of the way that person is acting.
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