Oh good grief USI. You know I like you, but even the OP said he thought it was a 1-off, especially given that he's posted his wonderful stays & treatment before.

Do we really need 2 posts in response, of the length of the Great American Novel? And w/ all due respect to your mum, her treatment at a hospital 25 years ago is irrelevant to a hotel chain's policy on a health club. If you want to get into that discussion, take it to OMNI.

Again, if the OP encountered this multiple times there might be a problem. But if it's a 1-off (shrug), stuff happens.

On a dif note - we've got 2 FTers who are staying at the same property, but they can hardly call down & say can you put me through to thegoderic's room or BrightlyBob's room. Sometimes just knowing each other by handles can be a bit problematic

Cheers.