Originally Posted by
tcook052
She did note the room upgrade without prompting, just not to the 7th floor as OP expected which did require a prompt. OP in his own words was mildy miffed by the service, or complete lack thereof, from the bellstaff before even approaching the front desk and I'm sure carried some of that into the interraction with the front desk staffer. I'm quite sure it's something all of us are as equally guilty of everyday so OP isn't alone. However we only see these encounters within the context of the moment and can give them an inordinate level of importance.
FWIW I've never been one to suffer poor customer service lightly, probably a result of years spent in front-line customer service, but don't see this encounter as such an egregious example of poor customer service and certainly not one which would make me vow never to darken their door again. But that's just MHO, of course.
I've never been one to suffer poor customer service, rudeness, or even cool/cold disdain easily, and especially at a very high priced hotel, such as Grosvenor House (279.00 GBP = 422.337 USD per night for most of the remaining weeknights in May), as opposed to a suburban or rural Fairfield Inn like Chattanooga ($76 per night for most weeknights) or next to Dollywood in Pigeon Forge ($74 per night most weeknights), both in Tennessee. I would be peeved at receiving the sort of welcome that the OP received if I was checking into one of those Tennessee FI's, but I would truly and rightly be incensed at one of the VERY BEST FS hotels in the entire Marriott chain, Grosvenor House! At Grosvenor House, any guest should have a right to expect true, true, TRUE WORLD CLASS service, which should be absolutely impeccable and above reproach, and absolutely nothing anything similar to the treatment and lack of a welcome that he actually received, as a regular/repeat guest and Plat member!