If anyone had come to me with that attitude I would have, like you refused to move - on principle.

On the other hand - I am also thinking that in your position, you had a bargaining point. It sounded like you could have got BA to give you just about anything, just to placate everyone. You should have said that you wanted 100,000 miles and an upgrade to F

I wonder if these people were being speculative, calculating that kicking up this kind of fuss would get them upgraded to F? Would not surprise me.

The way the CSD handled it sounded very unprofessional. Veiled threats not to fly BA again? Don't believe them. She should have just told them to sit down in their seats and shut up. Seriously.